When using our secure online ordering system, Klipper USA guarantees that the information you submit will be 100% protected. All information including your name, address, phone and credit card number is kept safe by using government licensed SSL encryption technology. This state of the art software encrypts your transaction through a secure server for absolute safety. Your personal information cannot be read as it travels through the secure ordering system. To make this process even safer, we do not store your credit card information in our computer. Safeguards are also applied to every phone, fax or mailed in order.
SPECIAL TERMS AND CONDITIONS
First time customers who pay with a personal check will have their order held for bank clearance. This may delay the shipment for approximately 10 days. Customers who have previous history with us may use a personal check and receive immediate shipment. Orders paid with money orders or certified checks will also receive immediate shipment. Free shipping and special discounts apply only to the first $400.00 of an order within a 30 day period.
All orders are shipped within 24 hours every business day. Most orders will actually be shipped the same day as long as we receive them by 2:00 p.m. Next Day, 2nd Day, 3 Day, UPS Ground and First Class mail services are offered. We will always quote the shipping cost and approximate arrival date for your package. All domestic shipments will be insured. For International shipping, we'll need to advise you of the shipping options and prices. Please complete your order at our website and we will respond promptly. You can also contact us by e-mail or fax.
Please call for authorization before returning any items. Prior authorization is required. Merchandise must be returned within 30 days of purchase. Pre-packaged merchandise must be unopened and in saleable condition. Returns are subject to a 10% restocking fee.
Shipping charges are not refundable. This applies to the original shipping charges for the receipt of the merchandise and the shipping charges for the return. If you received a shipping credit with the purchase of the machine, that credit is void and will be deducted from your refund if the machine and/or the qualifying items are returned. Returned products are subject to inspection. The cost of damaged or missing items will be deducted from any applicable refund.
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